Terms of Service

By accessing or using TelePortUs™ ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to all terms, do not use the Platform. These terms apply to all users including healthcare providers and clients.

TelePortUs™ provides a browser-based, end-to-end encrypted video platform for private, secure calls. While built by healthcare providers and fully capable of telehealth, the Platform is open to every profession — healthcare providers, lawyers, engineers, consultants, educators, tradespeople, and any other professional who needs private, encrypted client calls. The Platform facilitates secure video communication, appointment scheduling, and secure file exchange but does not itself provide medical advice, diagnosis, or treatment. Healthcare services are provided solely by licensed practitioners using the Platform, who remain responsible for their professional obligations.

Providers subscribe to TelePortUs™ under one of four plans: Monthly ($14.99/mo), 1 Year ($167.29/year, save 7%), 2 Year ($298.60/2 years, save 17%), or 3 Year ($393.94/3 years, save 27% — the best per-month value). New providers receive a 30-day free trial: the first 3 days are free with no credit card required; a card is required by day 3 to continue, and it is never charged during the trial. At trial end, the selected plan begins and the card is charged automatically; if no plan was selected, the Monthly plan applies. All payments are processed securely by Stripe in Canadian dollars. TelePortUs™ never stores full card numbers. By subscribing, you authorize recurring charges for your selected plan until you cancel. Cancellation and refunds are governed by the Payment Policy and Refund Policy, which form part of these Terms. In summary: providers may receive a full refund of their first payment if they cancel within 7 days of that payment (where no consultations have been conducted); unforeseen health circumstances are reviewed on their merits; beyond the 7-day window, the Monthly plan is cancelled at the end of the current billing month with no money back, and multi-year plans continue for the paid term with no refund of the remaining term. Providers who subscribed before the pricing update of August 24, 2026 are grandfathered at the price and trial terms they signed up under.

TelePortUs™ rewards providers for referring new professionals to the Platform. Each provider account is issued a unique referral code and link (for example, teleportus.totuslife.org/register?ref=TOTUS-XXXX). When someone signs up using your referral link and then verifies their email address, your account earns 100 loyalty points per verified referral. Points are credited only after the referred account verifies a real email address (anti-abuse), are recorded in a tamper-evident audit ledger, and are displayed in the Referral Rewards card on your dashboard. Points have no cash value, are not transferable, and may be redeemed for rewards we offer from time to time. We reserve the right to modify the program, point values, or redeemable rewards at any time with notice; fraud or self-referral (referring yourself from another account) results in forfeiture of points and possible account termination. Referral data — the code used, the referrer, and the referred account's masked email — is processed under our Privacy Policy for the purpose of operating the program.

Some areas of the Platform (for example Clients, Calendar, Documents, Files, Notes, and Coverage) are marked BETA. Beta features are under construction and are not yet available for use. When you see a 'Coming Soon' screen on a beta feature, that feature is intentionally blocked — it is not part of your paid plan yet and is not usable until we complete and release it. We may enable or disable beta features at any time without notice. Nothing in these Terms grants you a right to any beta feature, and a beta feature being visible does not mean it is available or functional. If a feature is not yet released, please continue using the stable parts of the Platform; questions can be sent to support@totuslife.org.

Healthcare providers using TelePortUs™ are responsible for: (a) maintaining valid professional licensure in the province where their clients are located; (b) obtaining informed consent from clients for telehealth services; (c) ensuring they comply with all applicable privacy laws including PHIPA, PIPEDA, and their regulatory college's telepractice guidelines; (d) maintaining appropriate professional liability insurance; (e) keeping their account credentials secure and confidential; (f) ensuring their clients understand how to use the Platform before starting a consultation.

Clients using TelePortUs™ agree to: (a) provide accurate personal and health information; (b) use the Platform only for legitimate healthcare consultations; (c) not record, screenshot, or share session content without explicit provider consent; (d) not share their access links with unauthorized individuals; (e) be physically located in a private space during consultations; (f) inform their provider if they experience technical difficulties.

TelePortUs™ is designed to comply with Ontario's PHIPA, federal PIPEDA, and Alberta/BC's PIPA. All personal health information is: (a) stored exclusively on Canadian servers; (b) encrypted in transit (TLS 1.3) and at rest; (c) protected by end-to-end encryption during video calls using a unique per-session key that is generated server-side, delivered only over authenticated channels, stored encrypted at rest, and destroyed when the session ends; (d) accessible only to authorized users through role-based access controls. We maintain an immutable audit log of all data access. Our full privacy practices are detailed in our Privacy Policy.

Providers may offer online appointment booking. Clients book from the provider's public page and receive email confirmations and reminders. Where a provider enables Google Calendar sync, appointment events are created in the provider's own Google Calendar; TelePortUs™ only accesses the calendar the provider authorizes, and only for the purpose of managing appointments. Providers may disconnect calendar sync at any time. Clients consent to receive appointment-related email communications when booking, and may opt out of non-essential communications at any time. Providers may generate unique, expiring visit links for appointments. Each link is single-use for the appointment it was created for, expires automatically, and is permanently invalidated (replaced) if the appointment is rescheduled — the old link stops working and a new link is issued. Visit links contain no client-identifying information; they are credentials in their own right and should be shared only with the intended client.

TelePortUs™ allows providers to upload files to their secure file vault, where they are encrypted at rest with AES-256-GCM before storage and decrypted only for the authorized provider. Providers may generate a secure share link for a file, which grants access to anyone in possession of the link (the link is the credential). Share links expire after 7 days or immediately upon revocation or file deletion; revoked or expired links return an 'unavailable' message and can no longer be accessed. Clients and other recipients open share links in any standard web browser — no account or app is required — and may preview images and PDFs or download the file. Files are retained only as long as needed (default maximum 90 days) and are then securely shredded — the stored bytes are overwritten before deletion, and the shred event is recorded in the immutable audit log. Providers may request early shredding of their files at any time. A file received via a share link is the responsibility of the recipient once downloaded to their own device; TelePortUs™'s secure-shred protections apply to files stored on TelePortUs™'s infrastructure.

TelePortUs™ offers providers an insurance pre-verification tool to check a client's coverage before an appointment across participating Canadian insurers (including TELUS Health, Pacific Blue Cross, and Medavie Blue Cross). By design, coverage checks store only an opaque client reference, the province, the insurer, and the result — policy numbers and dates of birth are used solely to perform the check and are never stored. Every check is recorded in the immutable audit chain. Where automated eligibility is not available for an insurer, TelePortUs™ guides the provider to the insurer's own portal to verify manually; TelePortUs™ never stores provider or client portal credentials. Coverage results are informational and are not a guarantee of payment or coverage by the insurer; providers should confirm benefits directly with the insurer when billing depends on it.

TelePortUs™ and Totus Life Services' websites may link to external websites and portals — including health insurance carrier self-service portals, provider claim submission portals (such as TELUS Health eClaims, Pacific Blue Cross PROVIDERnet, and providerConnect™), regulatory registries, and other third-party sites. These links are provided for your convenience only and do not constitute an endorsement. Totus Life Services Inc. and TelePortUs™ do not control any external website and are not responsible or liable, in any way whatsoever, for the content, security, privacy practices, or data handling of those sites — including any mishandling, loss, or breach of personal or health information you enter on them. Your use of third-party portals is at your own discretion and risk, and is governed by that third party's own terms and privacy policy. We never receive or store credentials, policy numbers, or claim information you enter on external insurance or provider portals. If you have questions about coverage, claims, or your benefits, contact your insurance provider directly.

TelePortUs™ may offer an optional AI-assisted scribe that drafts visit summaries. The AI scribe never activates without the client's informed consent: the provider sends a consent link from their dashboard, the client reviews plain-language terms and explicitly consents or declines, and the decision is recorded in the audit chain. Clients may decline at any time with no impact on their care. Transcripts and summaries are processed only after consent and are subject to the same encryption and retention protections as all other platform data. TelePortUs™ does not record consultation audio or video by default.

TelePortUs™ provides the Platform "as is" and "as available." While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We are not liable for: (a) service interruptions due to internet connectivity issues, maintenance, or unforeseen circumstances; (b) decisions made by healthcare providers based on consultations conducted through the Platform; (c) data loss resulting from user error or unauthorized account access; (d) any damages arising from use or inability to use the Platform. Our total liability is limited to the fees paid for the service in the 12 months preceding the claim.

Providers may terminate their account at any time by contacting support@totuslife.org or through their billing dashboard. We reserve the right to suspend or terminate accounts that violate these terms, including but not limited to: unauthorized access attempts, sharing of account credentials, use of the Platform for illegal purposes, or repeated infringement of others' privacy rights. Upon termination, your data will be retained for the period required by applicable law, after which it will be securely deleted or shredded.

These Terms of Service are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. TelePortUs™ operates across Canada and complies with applicable provincial consumer protection legislation in every province where providers use the Platform. Any disputes arising from these terms shall be resolved in the courts of British Columbia. Users who access the Platform from outside Canada do so on their own initiative and are responsible for compliance with local laws.

For questions about these Terms of Service, please contact us at:

General Inquiries: support@totuslife.org

Legal Notices: legal@totuslife.org

Billing & Refunds: refunds@totuslife.org

We aim to respond to all inquiries within 2 business days.